Flat Clearance Kensington — Health & Safety Policy

This Health and Safety Policy describes the standards and procedures adopted by our flat clearance operation. The purpose of the policy is to protect employees, contractors, clients and the public during all rubbish clearance and waste removal activities. It sets out responsibilities, risk control measures, training expectations and the framework for safe delivery of flat clearance services. The policy applies to every person engaged in any stage of a clearance project, from initial assessment and rubbish removal through to final disposal and recycling.

Scope of application includes flat clearance, attic and basement clears, furniture removal, and general rubbish collection carried out on private and communal properties. The policy is designed to be appropriate to a wide service area while remaining specific about operational controls. Management will ensure that the policy is available, understood and implemented across teams involved in household waste handling and recycling operations.

Responsibilities: Senior management hold ultimate responsibility for implementation of health and safety standards and will ensure that adequate resources are allocated. Supervisors are responsible for ensuring that staff follow safe systems of work, wear appropriate personal protective equipment and complete required records. Individual operatives must take reasonable care for their own health and safety and that of others who may be affected by their actions during any flat clearance or rubbish collection task. Any unsafe condition or near miss must be reported without delay.

Risk assessments will be carried out before each clearance job and reviewed if conditions change. Assessments consider manual handling loads, trip and fall hazards, biological and sharps risks, hazardous household waste, vehicle movements and public interfaces. Control measures include the use of mechanical aids, staged removals to reduce manual handling, agreed access routes and clearly marked exclusion zones to protect residents and passersby during operations.

Personal protective equipment is mandatory where risk assessment indicates a need. That equipment may include gloves, high-visibility clothing, protective footwear, eye protection and respiratory protection appropriate to the task. The company ensures PPE is fit for purpose, maintained and replaced as necessary. Training in correct PPE use is provided and monitored regularly. Waste segregation is practiced on-site to separate recyclable materials from general rubbish, and potentially hazardous items are handled only by trained staff and disposed of via authorised channels.

Key operational controls include:

• Pre-job site surveys to identify hazards and access constraints;
• Safe lifting techniques and two-person lifts for awkward items;
• Secure loading and appropriate vehicle restraint systems to prevent shifting of loads in transit;
• Clear signage and cordons where public safety might be affected.

These measures reduce risk during house clearances and rubbish collection activities across the service area.

All staff receive induction training that covers safe working practices for flat clearances, waste handling, hazardous material recognition and vehicle safety. Refresher training is scheduled periodically and whenever significant change is introduced. Competence is assessed and recorded; training records are maintained for audit purposes. Operatives working with potentially harmful substances receive specific instruction in handling, storage and safe disposal procedures to meet environmental and safety expectations.

Emergency procedures are in place to deal with incidents such as accidents, fires, chemical spills and sudden illness. First aid provision is maintained on site where practicable and arrangements exist to summon emergency medical help quickly. All incidents, injuries and near misses are reported, investigated and used to inform updates to risk assessments and working procedures. The company promotes a culture of immediate reporting and continuous improvement.

Monitoring and review are ongoing. Regular site inspections, toolbox talks and performance reviews ensure compliance with the policy. KPI's related to safety incidents, near misses and training completion rates are reviewed by management. The policy is subject to formal review at least annually and more frequently if operations change or following a significant event. Commitment to continuous improvement, transparent reporting and lawful, responsible disposal of waste underpins our approach to delivering a safe flat clearance service across our operational area.